fk111 Privacy Policy — How We Handle Your Data

1 Who We Are

fk111 is an online betting and casino platform operating at fk111.io, serving registered players across Bangladesh. References to "fk111", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the fk111 platform and all services offered thereon.

As the operator of the fk111 platform, we act as the data controller in respect of all personal information collected from users who access the platform, create an Account, place bets, or communicate with our support team. We take our responsibilities as a data controller seriously and are committed to handling your personal data with care, transparency, and respect.

This Privacy Policy applies to all users of the fk111 platform, including registered Account holders, prospective registrants who visit fk111.io without registering, and any individual who contacts us through our support channels. It covers all personal data collected through the website, mobile-optimised pages, and any other digital touchpoint operated by fk111.

2 Personal Data We Collect

fk111 collects personal data across several categories depending on the nature of your interaction with the platform. The categories of data we may collect include:

3 How We Collect Your Data

fk111 collects personal data through the following methods:

• Direct submission: Data you voluntarily provide when creating your fk111 Account, completing your profile, submitting KYC documents, making a deposit or withdrawal request, or contacting customer support.
• Automated technical collection: Data collected automatically as you interact with the fk111 platform, including through cookies, server logs, pixel tags, and session tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
• Payment processors: fk111 receives transaction confirmation data (such as reference numbers, transaction status, and the mobile account number used) from payment processors including bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• Identity verification providers: Where fk111 uses a third-party identity verification service to assist with KYC checks, that provider will share the verification outcome and relevant data points with fk111.
• Publicly available sources: In limited circumstances and in connection with fraud prevention or anti-money laundering obligations, fk111 may consult publicly available registers or databases.

4 How We Use Your Personal Data

fk111 uses the personal data it collects for the following purposes:

• Account creation and management: To register your Account, verify your identity, maintain your account profile, and provide you with access to all platform features following a successful fk111 login.
• Transaction processing: To process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Service delivery: To operate and deliver the betting and casino services available on the fk111 platform, including sports betting, live casino, slots, and fishing games.
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat, email ([email protected]), or WhatsApp.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other unlawful activities on the platform.
• Responsible gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and ensure compliance with our Responsible Gaming obligations, including enforcing the 21+ age restriction.
• Legal compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering requirements, identity verification obligations, and responding to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated usage data in order to improve the performance, security, and user experience of the fk111 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.

5 Legal Basis for Processing

fk111 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract we have with you as a registered fk111 Account holder — including account management, game delivery, and payment processing.
• Legal obligation: Processing that fk111 is required to carry out in order to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out in pursuit of fk111's legitimate business interests, such as fraud prevention, platform security monitoring, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, in particular the sending of direct marketing communications. Where consent is the basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

fk111 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may, however, share your data with the following categories of recipient where necessary and lawful:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other integrated payment processors receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification services that assist fk111 in verifying the identity and age of Account holders as required under our responsible gaming obligations.
• Game technology providers: Software providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (such as session tokens and game round IDs) necessary to deliver their games within the fk111 platform. These providers do not receive your full personal profile.
• IT and hosting providers: Cloud infrastructure and data hosting providers who maintain the servers and databases on which the fk111 platform operates. These providers process data solely on fk111's behalf under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, courts, or other government bodies where fk111 is legally compelled to disclose personal data, or where disclosure is necessary to protect the rights and safety of fk111, its users, or the public.
• Professional advisors: Lawyers, accountants, auditors, and other professional advisors who are bound by confidentiality obligations and who require access to data to provide their professional services to fk111.

7 Cookies and Tracking Technologies

fk111 uses cookies and similar tracking technologies to enable the platform to function correctly, to maintain your login session, and to collect anonymous analytics data that helps us understand how the platform is being used. The categories of cookies we use are described below:

• Strictly necessary cookies: These are essential for the platform to operate. They maintain your session after fk111 login, keep your cart/bet slip state, and enable core security features. These cookies cannot be disabled without preventing normal platform use.
• Performance and analytics cookies: These collect anonymous, aggregated data about how users interact with the fk111 platform — such as which pages are visited most frequently and how users navigate between pages. This information is used solely to improve the platform.
• Functional cookies: These remember your preferences, such as your selected language, preferred interface settings, and responsible gaming limits you have configured, to improve your experience on return visits.
• Security cookies: These are used to support fraud detection and to identify unusual account access patterns, helping to protect your fk111 Account from unauthorised use.

fk111 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across websites other than fk111.io. You may manage cookie settings through your browser's privacy controls. Please note that disabling strictly necessary cookies may prevent some parts of the platform from functioning correctly.

8 Data Retention

fk111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, accounting, and regulatory requirements. The following general retention periods apply:

• Active Account data: Retained for the full duration that your fk111 Account remains open and active, plus a minimum period of 5 years following permanent Account closure to satisfy financial record-keeping and anti-money laundering retention obligations.
• Identity verification documents: Retained for a minimum of 5 years following the date of verification, or longer where required by applicable regulations.
• Transaction records: All deposit and withdrawal records, including those processed via bKash, Nagad, and bank transfers, are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: Chat transcripts and email correspondence are retained for up to 3 years from the date of the interaction.
• Marketing consent records: Records of your consent to or opt-out from marketing communications are retained for the duration of your Account and for 2 years following Account closure.
• Technical and usage data: Server log data and session data is typically retained for up to 13 months for security and analytics purposes, after which it is deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual user.

9 Your Data Rights

As a user of the fk111 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 14:

• Right of access: You have the right to request a copy of the personal data that fk111 holds about you, along with information about how that data is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For basic profile information, you may also update your details directly through your account dashboard.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to applicable legal retention requirements, which may mean we are obligated to retain certain data even following an erasure request.
• Right to restriction of processing: You may request that fk111 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on grounds of legitimate interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on fk111's legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

10 Data Security Measures

fk111 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the fk111 platform is encrypted using SSL/TLS protocols, ensuring that data in transit cannot be intercepted by third parties.
• Encrypted data storage: Sensitive personal data, including identity document copies and financial account identifiers, is stored in encrypted form within our secure database infrastructure.
• Access controls: Access to personal data within fk111's internal systems is restricted to employees and contractors who have a legitimate operational need to access that data. All staff with data access are subject to confidentiality obligations.
• Two-factor authentication: fk111 supports and encourages the use of two-factor authentication for Account login to protect against unauthorised access to your personal data and funds.
• Regular security assessments: fk111 conducts periodic reviews of its security infrastructure and data handling practices to identify and address vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your personal data, fk111 will take immediate steps to contain the breach, assess its scope, and notify affected users and relevant authorities as required by applicable law.

While fk111 takes these measures seriously, no data transmission over the internet or electronic storage system is 100% secure. We encourage you to protect your fk111 Account by using a strong, unique password and enabling two-factor authentication. If you suspect unauthorised access to your Account, please contact our support team immediately.

11 Children's Privacy and the 21+ Rule

The fk111 platform is strictly intended for adults aged 21 years and above. fk111 does not knowingly collect personal data from individuals under the age of 21. Persons under 21 years of age are prohibited from registering an Account or using any service offered on the platform.

If fk111 becomes aware or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, the relevant Account will be suspended immediately, any funds on deposit will be frozen pending investigation, and the collected data will be deleted in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on the fk111 platform, please contact our support team immediately so that we can take appropriate action.

12 Third-Party Links and Embedded Content

The fk111 platform may contain content or features that are provided by third-party game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you access and play games provided by these partners, your interaction with the game environment is also subject to the privacy practices of the relevant game provider.

fk111 is not responsible for the privacy practices of third-party game providers or any other external parties whose technology is integrated into the platform. We recommend reviewing the privacy policies of game providers where you have concerns about how your data is handled within the game environment itself.

fk111 does not include links to unaffiliated external websites within the main body of its platform. However, where any such link is present, please be aware that fk111 has no control over the content or privacy practices of third-party websites and accepts no responsibility in connection with them.

13 Updates to This Privacy Policy

fk111 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material — for example, where we introduce a new category of data processing or a new data sharing arrangement — we will take additional steps to draw your attention to the changes, such as displaying a prominent notice on the platform or sending a notification to your registered email address.

Your continued use of the fk111 platform following the publication of any revised Privacy Policy constitutes your acknowledgement that you have reviewed the updated policy. If you do not agree with the changes, you should cease using the platform and contact our support team to arrange Account closure and data deletion where applicable.

We encourage you to revisit this Privacy Policy periodically to stay informed about how fk111 handles your personal data. The version published on this page at any given time is the current, operative version of the Privacy Policy.

14 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fk111 handles your personal data, please reach out to our support team using the contact details below:

When contacting us about a data rights request, please include your fk111 Account username and a brief description of your request. fk111 will acknowledge receipt within 3 business days and provide a full response within 30 days.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page supersedes all prior versions. fk111 — Safe, Fair, and Built for Bangladesh. 21+ only. Play Responsibly.